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Frequently Asked Questions
- What’s the difference between FiboSearch Pro vs Free?
- FiboSearch Pro version is for all online sellers looking to increase sales by providing an ultra-fast advanced search engine to their clients. The main difference is search speed. For some online stores that offer a lot of products for sale, search speed can be increased up to 10×, providing a whole new experience to end users. Also, the Pro version has a lot of extra features such as fuzzy search, synonyms and more. See full comparison here.
- What payment methods do you accept?
- You can pay with your credit card via Stripe or by PayPal.
- Can I cancel my subscription at any time?
- Yes. If you ever decide that FiboSearch Pro isn’t the best plugin for your business, simply cancel your subscription in your account via Renewals & Billing → Cancel Auto-Renew.
- Do you offer refunds?
- We have a refund policy that lets you cancel your purchase and get a refund during the first 30 days.
- Will FiboSearch Pro work with more than 150 000 products?
- Yes, FiboSearch Pro can work with up to 1 mln WooCommerce products. But we don't provide support for websites with so many products, so you may want to consider other solutions e.g. SaaS search.
- I have only 1 website with 100 000 products. Do I need to buy the Agency plan?
- Yes, in this case you need to buy the Agency plan. If you meet any of the conditions - either the number of websites or the number of products - you need to upgrade your plan. This way we will be able to provide you the support.
- Can I use the same licence on production and staging sites?
- Sure, you can use one license for live/production, staging, dev and localhost sites. Read more about License Utilization and criteria.
- Do you offer a trial version?
- We don’t offer a demo version of FiboSearch Pro for trial. However, we have a refund policy that lets you cancel your purchase and get a refund during the first 30 days. So you can try it for a month and then decide if you want to keep it or not.
- Can I use a license for a single site on a Multisite network?
- No, for example, a user with a 10-subsite network would like to activate a license for their entire network, they’ll need to purchase a license that can be activated on at least 10 sites or multiple licenses. Read more.
- Can I transfer the FiboSearch Pro license key from one domain to another?
- Of course! Just deactivate the plugin from the previous domain and activate it on the new one. You can manage it in your account via Websites → Choose your website → Licence → Deactivate or via the WP Admin dashboard in WooCommerce → FiboSearch → My Account.
- Can I upgrade a plan after I have already purchased one?
- Yes, you can upgrade your plan in your account via Licenses → Upgrade to... .
- What happens if I don’t renew my license after one year? Will FiboSearch Pro still work?
- Your existing project will remain intact. The only difference is support and updates.
More pre-sale questions? Visit our complete FAQ page or contact us.
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