Frequently Asked Questions

  • What is FiboSearch?

    FiboSearch (formerly AJAX Search for WooCommerce) is a free WordPress plugin that lets you embed a well-designed search bar with live search suggestions into your WooCommerce store.

    Visit official plugin's page on WordPress.org plugins repository - https://wordpress.org/plugins/ajax-search-for-woocommerce

  • What is FiboSearch Pro?

    The Pro plugin version is for all online sellers looking to increase sales by providing an ultra-fast advanced search engine to their clients.

    The main difference between the Pro and Free versions is search speed and search scope. The Pro version has a new, fast, smart search engine. For some online stores that offer a lot of products for sale, search speed can be increased up to 10×, providing a whole new experience to end users.

    All in all, the Pro version is dedicated to all WooCommerce shops where autocomplete suggestions work too slowly or you need extra features.

    The Pro version has a range of extra features, such as fuzzy search, synonyms and more. See full comparison here.

  • Is FiboSearch Pro faster than the Free version?

    The Free plugin version uses a native WooCommerce search engine. It means that the search speed depends on many factors:

    1. How many plugins do you have?
    2. How many products do you have?
    3. How is your WordPress optimized?
    4. How fast is your server?
    5. How big is the search scope?
    FiboSearch Pro has a different search engine based on the inverted index data structure.

    The Pro engine works under the special SHORTINIT WordPress mode. This means that each search query doesn’t need to load unnecessary files including all plugins, themes, and a large part of the WordPress core files. This results in the search always being fast, no matter how many plugins you have or how your website is optimized (or not optimized). The average search speed for 50 000+ products is about 0.2 seconds per request (standard shared hosting). For users who have a fast server, it takes less than 0.1 seconds. Finally, FiboSearch Pro is always ultra-fast.

  • Where can I find the license key?

    You can find all necessary data, including the licence key, in your account. Learn more about the "My account" area.

  • Can I remove the Free plugin version when Pro is activated?

    You can remove the Free plugin version when you have activated Pro. The Pro plugin version is a separate, independent plugin.

  • Where can I find plugin settings?

    Login to your WP Admin dashboard and go to WooCommerce → FiboSearch.

  • How do I embed the search bar in my theme?

    First, check if your theme is on the list of supported themes. If yes, follow the instructions described in the guide.

    If your theme isn’t on the list, here are 4 easy alternative ways to display a search bar in your theme:

    • As a menu item – in your WordPress dashboard go to Appearance → Menu and add FiboSearch bar as a menu item
    • Using a shortcode - [wcas-search-form]
    • As a widget - in your WordPress dashboard go to Appearance → Widgets and choose FiboSearch bar
    • Using PHP - <?php echo do_shortcode('[wcas-search-form]'); ?>
  • Can I replace the existing search bar in my theme?

    If you theme is on this list, you can replace the native search bar by selecting single checkbox on the plugin settings page.

    If your theme isn’t on the list, you can replace the original search bars by overriding templates in your child-theme. To display a search bar in theme templates, use following code:

    <?php echo do_shortcode('[wcas-search-form]'); ?>

    This method is difficult and should be used by WordPress experts

  • Does it work with all themes?

    Yes, FiboSearch works with all themes. For some themes, we have prepared dedicated integration that allows you to replace the native search bar by selecting a single checkbox. Currently, we are integrated with 37 themes. See all supported themes →.

  • What’s the difference between FiboSearch Pro vs Free?

    FiboSearch Pro version is for all online sellers looking to increase sales by providing an ultra-fast advanced search engine to their clients. The main difference is search speed. For some online stores that offer a lot of products for sale, search speed can be increased up to 10×, providing a whole new experience to end users.

    Also, the Pro version has a lot of extra features such as fuzzy search, synonyms and more. See full comparison here.

  • What payment methods do you accept?

    You can pay with your credit card via Stripe or by PayPal.

  • Can I change my billing or invoice information?

    Sure, you can do it in your account via My Profile → Billing

  • Can I cancel my subscription at any time?

    Yes. If you ever decide that FiboSearch Pro isn’t the best plugin for your business, simply cancel your subscription in your account via Renewals & Billing → Cancel Auto-Renew.

  • Do you offer refunds?

    We have a refund policy that lets you cancel your purchase and get a refund during the first 30 days.

  • Can I upgrade a plan after I have already purchased one?

    Yes, you can upgrade your plan in your account via Licenses → Upgrade to... .

  • Can I use the same licence on production and staging sites?

    Sure, you can use one license for live/production, staging, dev and localhost sites. Read more about License Utilization and criteria.

  • Do you offer a trial version?

    We don’t offer a demo version of FiboSearch Pro for trial. However, we have a refund policy that lets you cancel your purchase and get a refund during the first 30 days. So you can try it for a month and then decide if you want to keep it or not.

  • Can I transfer the FiboSearch Pro license key from one domain to another?

    Of course! Just deactivate the plugin from the previous domain and activate it on the new one. You can manage it in your account via Websites → Choose your website → Licence → Deactivate or via the WP Admin dashboard in WooCommerce → FiboSearch → My Account.

  • I have only 1 website with 100 000 products. Do I need to buy the Agency plan?

    Yes, in this case you need to buy the Agency plan. If you meet any of the conditions - either the number of websites or the number of products - you need to upgrade your plan. This way we will be able to provide you the support.

  • Will FiboSearch Pro work with more than 150 000 products?

    Yes, FiboSearch Pro can work with up to 1 mln WooCommerce products. But we don't provide support for websites with so many products, so you may want to consider other solutions e.g. SaaS search.

  • What happens if I don’t renew my license after one year? Will FiboSearch Pro still work?

    Your existing project will remain intact. The only difference is support and updates.