Contact & support

For questions relating to technical support, sales enquiries and general issues

Have you checked our documentation?

See documentation

    Have questions? We're happy to help!





    Can't find your license key? Go to your account and click the tab “Licenses”.


    You can also create a support ticket directly via WordPress Admin dashboard on your website.

    Go to WooCommerce -> FiboSearch -> Contact

    Please provide as many details as possible, including steps to reproduce the bug and screenshots.



    Frequently Asked Questions

    What’s the difference between FiboSearch Pro vs Free?
    FiboSearch's Pro version is for all online sellers looking to increase sales by providing an ultra-fast and advanced search engine to their clients. The main difference is search speed. For some online stores that offer a lot of products for sale, search speed can be increased up to 10x, providing a whole new experience to end users. Also, the Pro version has a lot of extra features like fuzzy search, synonyms and more. See full comparison here.
    What payment methods do you accept?
    You can pay with your credit card via Stripe or by PayPal.
    Can I cancel my subscription at any time?
    Yes. If you ever decide that FiboSearch Pro isn’t the best plugin for your business, simply cancel your subscription in your account via Renewals & Billing -> Cancel Auto-Renew.
    Do you offer refunds?
    We have a refund policy which lets you cancel your purchase and get a refund during the first 30 days.
    Can I upgrade a plan after I have already purchased one?
    Yes, you can upgrade your plan in your account via Licenses -> Upgrade to....
    Can I use the same licence on Production and Staging Sites?
    Sure, you can use one license for Live / Production, Staging, Dev and Localhost Sites. Read more about License Utilization and criteria.
    Do you offer a Trial version?
    We don’t offer a demo version of FiboSearch Pro for trial. However, we have a refund policy which lets you cancel your purchase and get a refund during the first 30 days. So you can try it for a month and then decide if you want to keep it or not.
    Can I transfer the FiboSearch Pro license key from one domain to another?
    Of course! Just deactivate the plugin from the previous domain and activate it on the new one. You can manage it in your account via Websites -> Choose your website -> Licence -> Deactivate or via WP Admin dashboard in WooCommerce -> FiboSearch -> My Account.
    What happens if I don’t renew my license after one year? Will FiboSearch Pro still work?
    Your existing project will remain intact. The only difference is support and updates.