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Frequently Asked Questions
- What’s the difference between FiboSearch Pro vs Free?
- FiboSearch Pro adds fuzzy search for typos, synonyms, and search in custom fields, attributes and variation SKUs. Its search runs independently of your theme and other plugins. See full comparison here.
- What payment methods do you accept?
- You can pay with your credit card via Stripe or by PayPal.
- Can I cancel my subscription at any time?
- Yes. If you ever decide that FiboSearch Pro isn’t the best plugin for your business, simply cancel your subscription in your account via Renewals & Billing → Cancel Auto-Renew.
- Do you offer refunds?
- We have a refund policy that lets you cancel your purchase and get a refund during the first 30 days.
- Will FiboSearch Pro work with more than 150 000 products?
- It may, but our support covers up to 10,000 products per site on Personal, 50,000 on Entrepreneur and 150,000 on Agency. For bigger catalogs, a hosted search service may suit you better.
- I have only 1 website with 100 000 products. Do I need to buy the Agency plan?
- Yes, in this case you need to buy the Agency plan. If you meet any of the conditions - either the number of websites or the number of products - you need to upgrade your plan. This way we will be able to provide you the support.
- Can I use the same licence on production and staging sites?
- Sure, you can use one license for live/production, staging, dev and localhost sites. Read more about License Utilization and criteria.
- Do you offer a trial version?
- We don’t offer a demo version of FiboSearch Pro for trial. However, we have a refund policy that lets you cancel your purchase and get a refund during the first 30 days. So you can try it for a month and then decide if you want to keep it or not.
- Can I use a license on a Multisite network?
- Yes. Each subsite needs its own activation, so a network with 10 subsites needs a license with at least 10 activations (the Agency plan has 25), or several licenses that add up to 10. Read more.
- Can I transfer the FiboSearch Pro license key from one domain to another?
- Of course! Just deactivate the plugin from the previous domain and activate it on the new one. You can manage it in your account via Websites → Choose your website → Licence → Deactivate or via the WP Admin dashboard in WooCommerce → FiboSearch → My Account.
- Can I upgrade a plan after I have already purchased one?
- Yes, you can upgrade your plan in your account via Licenses → Upgrade to... .
- What happens if I don’t renew my license after one year? Will FiboSearch Pro still work?
- Your existing project will remain intact. The only difference is support and updates.
More pre-sale questions? Visit our complete FAQ page or contact us.
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